Customer Support Associate I | Quick Resolutions & Empathy

Concentrix; Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries from clients in a fast-paced environment. You will resolve routine problems, document interactions, and aim to consistently meet contractual KPIs while delivering courteous, accurate service.

The role requires a high school diploma with up to six months of relevant experience, strong communication skills, and the ability to work as part of a team or independently.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills; attention to detail.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify requirements and provide resolutions using available resources.
• Greet customers professionally and build rapport.
• Maintain knowledge of client products and services.
• Document work accurately in call tracking system.
• Offer additional products or services when appropriate.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Patience

Attention to detail

Education

High school diploma

Tools

Call tracking database

CRM software

Job description

Concentrix is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries from clients in a fast-paced environment. You will resolve routine problems, document interactions, and aim to consistently meet contractual KPIs while delivering courteous, accurate service.

The role requires a high school diploma with up to six months of relevant experience, strong communication skills, and the ability to work as part of a team or independently.