Customer Support Associate I - Fast-Paced Help & Resolution

Concentrix; Mabalacat; On-site; PHP 223,000 - 312,000; Full time

Job summary

Concentrix Clark is seeking a Customer Support Associate I to handle inbound calls, outbound calls, and online inquiries, delivering basic service and resolving routine problems per client requirements.

You will clarify needs, demonstrate empathy, maintain product knowledge, document interactions, and strive to improve customer satisfaction while meeting KPIs. Shift flexibility may be required.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and resolve issues.
• Listen attentively and demonstrate empathy to build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities aimed at improving customer satisfaction.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Computer skills

Education

High school diploma

Job description

Concentrix Clark is seeking a Customer Support Associate I to handle inbound calls, outbound calls, and online inquiries, delivering basic service and resolving routine problems per client requirements.

You will clarify needs, demonstrate empathy, maintain product knowledge, document interactions, and strive to improve customer satisfaction while meeting KPIs. Shift flexibility may be required.