Customer Support Associate I - KPI-Driven & Fast-Paced

Concentrix Philippines; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Support Associate I to handle customer interactions via inbound/outbound calls or online channels per client needs.

You will provide service support, resolve routine issues, and document interactions while meeting contractual KPIs. The role emphasizes courtesy, empathy, accurate record-keeping, and teamwork in a fast-paced contact-center environment.

Qualifications

• High school diploma
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills

Customer service mindset

Strong PC/navigation skills

Written and verbal communication

Attention to detail

Teamwork and independence

Patience in customer interactions

Flexibility and adaptability

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Support Associate I to handle customer interactions via inbound/outbound calls or online channels per client needs.

You will provide service support, resolve routine issues, and document interactions while meeting contractual KPIs. The role emphasizes courtesy, empathy, accurate record-keeping, and teamwork in a fast-paced contact-center environment.