Customer Support Associate I — Empathetic, KPI-Driven

Concentrix; Manila; On-site; PHP 246,000 - 391,000; Full time

Job summary

Concentrix Manila-based team seeks a Customer Support Associate I to handle customer inquiries via calls and online channels. You will resolve routine problems, document cases, and uphold service KPIs while maintaining a courteous, empathetic approach.

The role emphasizes accurate data entry, teamwork, and the ability to adapt to a fast-paced environment. Located in Manila, it starts with full-time, day-to-evening shifts.

Qualifications

• High school diploma with 3–6 months related experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and speech.
• Dependable with attention to detail.
• Able to multitask and adapt to changes quickly.
• Patient and able to maintain professionalism with customers.
• Willing to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs by delivering quality service.
• Clarify requirements and provide effective resolutions.
• Listen empathetically and build rapport with customers.
• Greet customers politely and professionally.
• Maintain knowledge of client products and services.
• Document and complete tasks accurately in the system.
• Support customer satisfaction initiatives and upsell where appropriate.
• Refer inquiries to published resources or senior staff as needed.

Skills

Customer service

Communication

PC skills

Multitasking

Team player

Attention to detail

Empathy

Shift flexibility

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix Manila-based team seeks a Customer Support Associate I to handle customer inquiries via calls and online channels. You will resolve routine problems, document cases, and uphold service KPIs while maintaining a courteous, empathetic approach.

The role emphasizes accurate data entry, teamwork, and the ability to adapt to a fast-paced environment. Located in Manila, it starts with full-time, day-to-evening shifts.