Customer Care Specialist — Empathetic Resolution Pro

Concentrix Philippines; Mandaluyong; Vor Ort; PHP 234.000 - 335.000; Vollzeit

Zusammenfassung

Concentrix Philippines is seeking a Megamall Customer Care Specialist to support customers at Megamall, Mandaluyong. You will handle inquiries, clarify requirements, and provide resolution with empathy, while maintaining KPI targets and professional service standards.

Requirements include a high school diploma and 3–6 months of relevant experience; strong communication and PC skills; ability to multitask and work in a fast-paced environment.

Qualifikationen

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC/navigation skills.
• Effective written and verbal communication.
• Detail oriented and dependable.
• Able to rotate shifts as needed.

Aufgaben

• Ensure service meets contractual KPIs.
• Clarify requirements and provide resolution using tools.
• Listen to customers with empathy and build rapport.
• Greet customers professionally per procedures.
• Maintain basic knowledge of products/services.
• Record accurate work and notes.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services.
• Track and retrieve information in call system.
• Respond to inquiries by directing to materials or seniors.

Kenntnisse

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Computer literacy

Ausbildung

High school diploma

Jobbeschreibung

Concentrix Philippines is seeking a Megamall Customer Care Specialist to support customers at Megamall, Mandaluyong. You will handle inquiries, clarify requirements, and provide resolution with empathy, while maintaining KPI targets and professional service standards.

Requirements include a high school diploma and 3–6 months of relevant experience; strong communication and PC skills; ability to multitask and work in a fast-paced environment.