Megamall Customer Care Pro - Elevate Support

Concentrix; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix in Mandaluyong City, Metro Manila, is seeking a Megamall Customer Care Specialist IRecruit Engage 2026 to handle inbound calls, outbound calls and online inquiries, delivering customer service and resolving routine problems.

You will greet customers, maintain product knowledge, document interactions, and aim to improve satisfaction. A high school diploma with 3–6 months of relevant experience is preferred; strong communication and teamwork are required.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.

Responsibilities

• Handle inbound/outbound calls and online inquiries.
• Provide customer service and resolve routine problems.
• Clarify customer requirements and use tools to resolve issues.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document interactions accurately in system.
• Support efforts to improve customer satisfaction.
• Offer additional products/services when appropriate.
• Track and retrieve information in the database.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service orientation

Written and verbal communication

Computer navigation

Multitasking

PATIENT demeanor

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix in Mandaluyong City, Metro Manila, is seeking a Megamall Customer Care Specialist IRecruit Engage 2026 to handle inbound calls, outbound calls and online inquiries, delivering customer service and resolving routine problems.

You will greet customers, maintain product knowledge, document interactions, and aim to improve satisfaction. A high school diploma with 3–6 months of relevant experience is preferred; strong communication and teamwork are required.