Customer Support Associate I — Makati (Growth & Impact)

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a Customer Support Associate I in Makati to handle customer inquiries and resolve issues promptly.

The role involves ensuring KPI targets are met, using decision-support tools, and maintaining courteous, professional communication with customers. The ideal candidate has a high school diploma with up to 6 months of relevant experience, strong multitasking ability, and good computer skills.

Qualifications

• High school diploma; preferred 3–6 months experience in similar role.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively, both written and verbally.
• Detail-oriented with dependable work habits.
• Able to multitask in a fast-paced environment and adapt to changes.

Responsibilities

• Ensure service to customers meets contractual KPIs.
• Clarify requirements and provide resolutions using available resources.
• Listen to customer needs with empathy and build rapport.
• Greet customers politely and professionally.
• Maintain knowledge of client products/services.
• Document accurately and complete work records.

Skills

Customer service

Communication

PC Knowledge

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma

Job description

Concentrix CVG Philippines, Inc. is seeking a Customer Support Associate I in Makati to handle customer inquiries and resolve issues promptly.

The role involves ensuring KPI targets are met, using decision-support tools, and maintaining courteous, professional communication with customers. The ideal candidate has a high school diploma with up to 6 months of relevant experience, strong multitasking ability, and good computer skills.