Customer Support Associate I — KPI-Driven Helpdesk

Concentrix; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Concentrix in Makati City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering reliable service and resolving routine issues. You will use published materials and internal resources to assist customers while aiming to meet contractual KPIs.

The role requires basic computer skills, a customer-focused attitude, and the ability to work in a fast-paced environment. Training is provided, with shift rotations as needed.

Qualifications

• High school diploma or equivalent; relevant experience preferred

Responsibilities

• Meet KPIs by delivering quality customer service
• Clarify customer requirements and provide resolutions
• Communicate clearly and courteously with customers
• Maintain accurate notes in the system
• Assist customers with product or service inquiries
• Contribute to improving customer satisfaction and performance
• Handle routine inquiries and direct complex cases to seniors

Education

High school diploma

Tools

MS Office

Job description

Concentrix in Makati City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering reliable service and resolving routine issues. You will use published materials and internal resources to assist customers while aiming to meet contractual KPIs.

The role requires basic computer skills, a customer-focused attitude, and the ability to work in a fast-paced environment. Training is provided, with shift rotations as needed.