Customer Support Associate — Fast-Paced Team

cnx; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

cnx is seeking a customer service associate in Quezon City for full-time engagement. The role emphasizes resolving customer queries, maintaining knowledge of products, and delivering consistently high service levels.

The ideal candidate holds a high school diploma with 3–6 months of experience, strong communication skills, and the ability to multitask in a fast-paced call center environment. Shift rotations may apply.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Dependable with attention to detail.
• Multitasking ability; flexible and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Team player and able to work independently.
• Patience in all customer interactions; maintain professional tone.
• Shift rotation depending on location/program.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, provide resolution.
• Listen attentively, demonstrate empathy, and build rapport with customers.
• Greet customers professionally using established procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work notes and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Teamwork

Multitasking

Education

High school diploma

Job description

cnx is seeking a customer service associate in Quezon City for full-time engagement. The role emphasizes resolving customer queries, maintaining knowledge of products, and delivering consistently high service levels.

The ideal candidate holds a high school diploma with 3–6 months of experience, strong communication skills, and the ability to multitask in a fast-paced call center environment. Shift rotations may apply.