Customer Support Associate I - 2026 Assessments

Concentrix Philippines; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Concentrix Philippines in Makati seeks a Customer Support Associate I to interact with customers via calls or the Internet, providing service and resolving routine issues. You will aim to meet KPIs, clarify needs, and maintain product knowledge while delivering courteous, professional support.

The role emphasizes multitasking, empathy, and accurate documentation, with opportunities to upsell and contribute to customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Multi-tasking and adaptability to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work independently or as part of a team.
• Demonstrate patience in all customer contact situations.
• Ability to rotate shifts; location/program may require flexibility.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client requirements.
• Provide customer service support and resolution of routine problems.
• Ensure service delivery meets contractual KPIs.
• Clarify requirements; probe for understanding and use decision-support tools.
• Listen to customer needs with empathy and build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; document accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services; track and retrieve information in databases.

Skills

Customer service

Communication skills

Computer skills

Multi-tasking

Teamwork

Attention to detail

Adaptability

Patience

Time management

Education

High school diploma

Job description

Concentrix Philippines in Makati seeks a Customer Support Associate I to interact with customers via calls or the Internet, providing service and resolving routine issues. You will aim to meet KPIs, clarify needs, and maintain product knowledge while delivering courteous, professional support.

The role emphasizes multitasking, empathy, and accurate documentation, with opportunities to upsell and contribute to customer satisfaction in a fast-paced environment.