Customer Care Specialist | Impactful Support & Resolution

cnx; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Job summary

cnx in the Philippines is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering friendly, solution-oriented service in a fast-paced environment. You will reference client materials, document interactions, and maintain knowledge of products while striving to meet KPIs and customer satisfaction.

This role requires a high school diploma and flexibility to rotate shifts as needed.

Qualifications

• High school diploma or equivalent.
• Strong customer service orientation and communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Meet KPI targets for service delivery.
• Clarify customer requirements and provide resolution.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document interactions accurately in system.
• Refer to published materials or senior staff when needed.
• Offer additional products/services when appropriate.

Skills

Customer service orientation

Multi-tasking

Effective communication

Teamwork

Patience

Education

High school diploma

Tools

Call tracking database

PC navigation

Job description

cnx in the Philippines is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering friendly, solution-oriented service in a fast-paced environment. You will reference client materials, document interactions, and maintain knowledge of products while striving to meet KPIs and customer satisfaction.

This role requires a high school diploma and flexibility to rotate shifts as needed.