Customer Support Associate I - Engage 2025

cnx; Taguig; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

cnx in Taguig, Philippines, is seeking a Customer Support Associate I to interface with customers via calls or online channels and resolve routine issues. The role emphasizes professionalism, accuracy, and customer satisfaction while maintaining product knowledge.

The position requires a high school diploma with 3–6 months of related experience, good communication skills, and the ability to multitask in a fast-paced environment. Fort Bonifacio/Uptown Mall site, full-time schedule.

Qualifications

• High school diploma (3–6 months of relevant experience preferred)
• Courteous with strong customer service orientation
• Strong computer navigation skills
• Able to communicate clearly in writing and speaking
• Detail-oriented with reliable accuracy
• Able to multitask in a fast-paced environment
• Team-oriented with ability to work independently
• Patience in all customer interactions; adaptable to shifts

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Meet contractual KPIs for service delivery.
• Clarify requirements and provide resolution using available resources.
• Greet customers professionally and build rapport.
• Maintain knowledge of client products/services.
• Document cases accurately in tracking systems.
• Contribute to customer satisfaction and business performance.
• Offer additional products/services when appropriate.

Skills

Customer service

Computer navigation

Written & verbal communication

Attention to detail

Multi-tasking

Team player

Patience

Shift flexibility

Education

High school diploma

Job description

cnx in Taguig, Philippines, is seeking a Customer Support Associate I to interface with customers via calls or online channels and resolve routine issues. The role emphasizes professionalism, accuracy, and customer satisfaction while maintaining product knowledge.

The position requires a high school diploma with 3–6 months of related experience, good communication skills, and the ability to multitask in a fast-paced environment. Fort Bonifacio/Uptown Mall site, full-time schedule.