Customer Support Associate I - Growth & Impact

cnx; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Talent Connect is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls and online channels, resolving routine problems related to the client's products or services.

The role emphasizes meeting KPIs, listening carefully, maintaining product knowledge, courteous communication, and thorough documentation in a fast-paced environment. This is a full-time position located in Cagayan de Oro.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Detail-oriented, dependable, and able to adapt quickly.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify requirements; use tools to provide resolution.
• Listen attentively; show empathy while building rapport.
• Greet customers courteously following procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete, accurate work; document accounts.
• Participate in activities to improve satisfaction and performance.
• Offer additional products or services; upsell where appropriate.
• Track, document and retrieve information in call databases.
• Respond to inquiries by referring to published materials or seniors.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team player

Adaptability

Patience

Education

High school diploma

Tools

PC knowledge

Job description

Talent Connect is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls and online channels, resolving routine problems related to the client's products or services.

The role emphasizes meeting KPIs, listening carefully, maintaining product knowledge, courteous communication, and thorough documentation in a fast-paced environment. This is a full-time position located in Cagayan de Oro.