Customer Support Associate I — Makati, Fast-Paced Growth

cnx; Makati; On-site; PHP 246,000 - 357,000; Full time

Job summary

Talent Connect in Makati is seeking a Customer Support Associate I to interface with customers via calls or online channels, delivering service and resolving routine problems related to client products or services.

The role emphasizes empathetic customer interaction, accurate documentation, and adherence to KPIs in a fast-paced environment. Training will cover product knowledge and standard procedures, with shift flexibility as needed.

Qualifications

• High school diploma or equivalent required; 3–6 months of relevant experience preferred.
• Excellent customer service orientation and courteous communication style.
• Strong written and verbal communication skills; comfortable with computer use.
• Detail-oriented with the ability to document interactions accurately.
• Ability to work in a fast-paced environment and multitask effectively.
• Team player who can work independently or as part of a group.

Responsibilities

• Handle customer inquiries via inbound/outbound calls or internet channels as required.
• Meet contractual KPIs by delivering consistent service quality.
• Clarify requirements and provide resolution using available tools and resources.
• Greet customers professionally and maintain supportive, empathetic rapport.
• Maintain basic knowledge of client products and services.
• Record accurate notes and update accounts in the system.
• Contribute to activities aimed at improving customer satisfaction and business performance.
• Refer customers to published materials or senior staff when needed.

Skills

Courteous demeanor

Customer service orientation

Strong communication skills

Detail oriented

Team player

Multitasking

Education

High school diploma

Job description

Talent Connect in Makati is seeking a Customer Support Associate I to interface with customers via calls or online channels, delivering service and resolving routine problems related to client products or services.

The role emphasizes empathetic customer interaction, accurate documentation, and adherence to KPIs in a fast-paced environment. Training will cover product knowledge and standard procedures, with shift flexibility as needed.