Customer Support Associate — Growth & Impact

cnx; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

cnx in Mandaluyong, Metro Manila, is seeking a Talent Connect - SMM 2026 with a starting profile for customer support. The role emphasizes delivering service that meets KPIs, clarifying requirements, and building rapport with customers.

It offers full-time hours at a busy site with opportunities to upsell products and support process improvements. The candidate should have a high school diploma and up to six months of related experience, be courteous, communicative, and detail oriented.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively, in writing and verbally.
• Dependable with strong attention to detail.
• Multitasker who can adapt to changes quickly in a fast-paced setting.
• Tolerant of repetitive work in a high production environment.
• Capable of working as part of a team or independently.
• Willing to rotate shifts as required.
• Location-based requirements may vary by program and country.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution with decision-support tools.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally per procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; document accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referencing published materials or senior staff.

Skills

Customer service

Communication skills

PC knowledge

Team player

Multitasking

Education

High school diploma

Job description

cnx in Mandaluyong, Metro Manila, is seeking a Talent Connect - SMM 2026 with a starting profile for customer support. The role emphasizes delivering service that meets KPIs, clarifying requirements, and building rapport with customers.

It offers full-time hours at a busy site with opportunities to upsell products and support process improvements. The candidate should have a high school diploma and up to six months of related experience, be courteous, communicative, and detail oriented.