Customer Support Associate I — Empathetic, KPI-Driven

cnx; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

cnx is seeking a Customer Support Associate I in Mandaluyong to handle inbound/outbound calls and online inquiries, resolving routine issues and documenting details. You will greet customers professionally, maintain product knowledge, and strive to meet KPI targets while advancing customer satisfaction.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, and dependable multitasking ability.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal; dependable and detail-oriented.
• Able to multitask and adapt quickly in a fast-paced environment.
• Willingness to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Maintain knowledge of client products and services.
• Document and update accounts accurately in the system.
• Strive to meet or exceed KPI targets and improve customer satisfaction.
• Offer additional products and/or services when appropriate.
• Collaborate with team and escalate to senior staff when needed.

Skills

Customer service orientation

Communication skills

PC knowledge

Teamwork

Education

High school diploma

Job description

cnx is seeking a Customer Support Associate I in Mandaluyong to handle inbound/outbound calls and online inquiries, resolving routine issues and documenting details. You will greet customers professionally, maintain product knowledge, and strive to meet KPI targets while advancing customer satisfaction.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, and dependable multitasking ability.