Customer Support Associate I - Fast-Paced, Impactful Work

cnx; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Talent Connect in Makati invites applications for a Customer Support Associate I. The role interfaces with customers via inbound/outbound calls or online channels, delivering service and resolving routine issues in line with client requirements.

You will maintain product knowledge, document interactions, and seek opportunities to offer additional products or services. A high school diploma with 3–6 months in customer service is preferred, along with courteous communication and strong PC skills.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Detail-oriented and dependable.
• Able to multitask and adapt in a fast-paced environment.
• Willing to rotate shifts as required.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Demonstrate empathy and build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Effective communication

Attention to detail

Team player

Adaptability

Education

High school diploma

Tools

PC navigation

Job description

Talent Connect in Makati invites applications for a Customer Support Associate I. The role interfaces with customers via inbound/outbound calls or online channels, delivering service and resolving routine issues in line with client requirements.

You will maintain product knowledge, document interactions, and seek opportunities to offer additional products or services. A high school diploma with 3–6 months in customer service is preferred, along with courteous communication and strong PC skills.