Customer Support Associate – Davao 2026

cnx; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Talent Connect in Davao City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine product or service questions.

You will maintain basic knowledge of offerings, document interactions in the call tracking system, rotate shifts as needed, and work with teammates to improve customer satisfaction and overall performance.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking and adaptable to changes.

Responsibilities

• Handle inbound/outbound calls or online inquiries.
• Provide customer service support and resolve routine problems.
• Clarify customer requirements and provide resolutions using available tools.
• Maintain knowledge of client products/services.
• Document interactions accurately in the call tracking system.
• Assist in activities to improve customer satisfaction and business performance.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Tools

PC knowledge

Job description

Talent Connect in Davao City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine product or service questions.

You will maintain basic knowledge of offerings, document interactions in the call tracking system, rotate shifts as needed, and work with teammates to improve customer satisfaction and overall performance.