Empathy-Driven Customer Support Specialist

Concentrix Philippines; Mabalacat; On-site; PHP 223,000 - 335,000; Full time

Job summary

Concentrix Philippines in Clark is seeking a Customer Care Specialist I to engage customers via inbound/outbound calls or online channels, delivering service and resolving routine issues. You will strive to meet KPIs, document interactions, and assist customers with product information and available offerings.

The role requires a high school diploma, basic PC skills, and a courteous, patient approach in a fast-paced environment.

Qualifications

• High school diploma required, with 3–6 months of relevant experience preferred.
• Strong customer service orientation and courteous demeanor.
• Good written and verbal communication skills.
• Able to multitask in a fast-paced environment.
• Detail-oriented with accuracy in work.
• Willing to rotate shifts and work as part of a team.

Responsibilities

• Handle inbound/outbound calls or online inquiries and provide resolutions.
• Meet contractual KPIs and document interactions in the tracking system.
• Explain products and services and suggest additional offerings when appropriate.
• Greet customers professionally and gather necessary account information.
• Maintain knowledge of client products and procedures.
• Escalate complex issues to senior staff as needed.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Team player

Shift flexibility

Education

High school diploma

Tools

PC navigation

Job description

Concentrix Philippines in Clark is seeking a Customer Care Specialist I to engage customers via inbound/outbound calls or online channels, delivering service and resolving routine issues. You will strive to meet KPIs, document interactions, and assist customers with product information and available offerings.

The role requires a high school diploma, basic PC skills, and a courteous, patient approach in a fast-paced environment.