Entry-Level Customer Support Specialist KPI Focus (Clark)

Concentrix; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix in Clark, Philippines is seeking a Customer Support Associate I. The role involves handling inbound/outbound calls or online inquiries, resolving customer queries, and documenting interactions to maintain accurate records.

A high school diploma is preferred, with strong customer service orientation, clear communication, and the ability to multitask in a fast-paced, collaborative setting. Shifts may rotate as needed.

Qualifications

• High school diploma or equivalent; relevant customer service experience preferred.
• Strong verbal and written communication skills.
• Proficient with basic computer and navigation skills.
• Ability to multitask and adapt to changing processes.
• Patient and empathetic in customer interactions.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or Internet as required.
• Clarify requirements and use resources to resolve issues.
• Record interactions and maintain accurate account notes.
• Maintain basic knowledge of client products and services.
• Greet customers professionally and build rapport.
• Assist in improving customer satisfaction and business performance.
• Offer additional products/services where appropriate.
• Rotate shifts as needed.

Skills

Customer service

Communication

Computer skills

Team player

Attention to detail

Education

High school diploma

Job description

Concentrix in Clark, Philippines is seeking a Customer Support Associate I. The role involves handling inbound/outbound calls or online inquiries, resolving customer queries, and documenting interactions to maintain accurate records.

A high school diploma is preferred, with strong customer service orientation, clear communication, and the ability to multitask in a fast-paced, collaborative setting. Shifts may rotate as needed.