Customer Support Associate I — Fast-Paced Help Desk

Concentrix; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix in Quezon City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries. You will resolve routine issues, document interactions, and maintain accuracy while delivering courteous service.

The role requires a high school diploma and basic PC skills, with flexibility to rotate shifts as needed. The position offers full-time hours in a fast-paced environment, focused on customer satisfaction and process efficiency.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication; good PC navigation and accuracy.

Responsibilities

• Interface with customers via inbound/outbound calls or Internet per client requirements.
• Provide customer service support and resolve routine problems.
• Clarify requirements and probe for understanding to provide appropriate resolutions.

Skills

Customer service

Written & verbal communication

Attention to detail

Multitasking

Teamwork

Empathy

Flexibility

Problem solving

Education

High school diploma

Job description

Concentrix in Quezon City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries. You will resolve routine issues, document interactions, and maintain accuracy while delivering courteous service.

The role requires a high school diploma and basic PC skills, with flexibility to rotate shifts as needed. The position offers full-time hours in a fast-paced environment, focused on customer satisfaction and process efficiency.