Customer Support Associate I: KPI‑Driven & Empathetic

Concentrix; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix in Mandaluyong, Philippines, is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or online channels and provide service resolution. You will maintain knowledge of client products, document cases, and assist customers with empathy and accuracy in a fast-paced environment.

The role emphasizes courteous communication, teamwork, and the ability to rotate shifts, with opportunities to upsell or suggest additional services when appropriate.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and speech.
• Able to rotate shifts and adapt to a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Provide customer service and resolve routine problems per client requirements.
• Clarify requirements, probe for understanding, and use tools to resolve issues.
• Greet customers courteously and maintain professional tone.
• Document and track information in call tracking systems; refer to resources as needed.

Skills

Customer service

Communication

PC knowledge

Multitasking

Teamwork

Patience

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix in Mandaluyong, Philippines, is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or online channels and provide service resolution. You will maintain knowledge of client products, document cases, and assist customers with empathy and accuracy in a fast-paced environment.

The role emphasizes courteous communication, teamwork, and the ability to rotate shifts, with opportunities to upsell or suggest additional services when appropriate.