Customer Support Associate I: Elevate Client Care

Concentrix; Mandaluyong; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix in Mandaluyong City is seeking a Customer Support Associate I to interface with customers via calls or the Internet and deliver service aligned with KPI targets. You will resolve routine problems, document interactions, and continuously improve customer satisfaction.

The role requires a high school diploma with 3–6 months of experience, strong communication, PC skills, and the ability to work in a fast-paced, team-oriented environment. On-site position in Shaw area.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet.
• Provide customer service support and resolution of routine problems.
• Clarify customer requirements; probe for understanding and use resources to resolve issues.
• Greet customers professionally and maintain a courteous tone.
• Track, document and retrieve information in the call tracking database.

Skills

Customer service

PC knowledge

Communication

Attention to detail

Multi-tasking

Shifts adaptability

Education

High school diploma

Tools

Call tracking database

CRM system

Job description

Concentrix in Mandaluyong City is seeking a Customer Support Associate I to interface with customers via calls or the Internet and deliver service aligned with KPI targets. You will resolve routine problems, document interactions, and continuously improve customer satisfaction.

The role requires a high school diploma with 3–6 months of experience, strong communication, PC skills, and the ability to work in a fast-paced, team-oriented environment. On-site position in Shaw area.