Customer Support Associate I - Quick Resolutions & Empathy

Concentrix Philippines; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Philippines in Pasig is seeking a Customer Support Associate I to assist customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine issues per client requirements.

The role emphasizes empathy, effective communication, and adherence to KPIs, with opportunities to upsell products and maintain accurate records. Candidates should have a high school diploma and be comfortable multitasking in a fast-paced environment. Shift rotations may apply.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and verbally.
• Able to multitask in a fast-paced environment.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify requirements and provide resolutions using available tools.
• Listen to customer needs with empathy and build rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Prepare accurate records and notes for accounts.

Job description

Concentrix Philippines in Pasig is seeking a Customer Support Associate I to assist customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine issues per client requirements.

The role emphasizes empathy, effective communication, and adherence to KPIs, with opportunities to upsell products and maintain accurate records. Candidates should have a high school diploma and be comfortable multitasking in a fast-paced environment. Shift rotations may apply.