Customer Support Advisor - Fast-Paced Service

Concentrix Philippines; Makati; On-site; PHP 190,000 - 279,000; Full time

Job summary

Concentrix Philippines in Makati is seeking an Advisor to support Webhelp PH client operations. You will ensure service meets KPIs, clarify needs, and resolve issues with empathy, professionalism, and accurate documentation.

You will greet customers courteously, maintain product knowledge, record details, and seek opportunities to offer relevant services. The role requires a high school diploma and some customer service experience, with the ability to work in shifts.

Qualifications

• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with attention to detail.
• Able to multitask in a fast-paced environment.
• Able to rotate shifts.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and resolve inquiries.
• Listen attentively and demonstrate empathy while building rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work including required account notes.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products/services where appropriate.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to materials or senior staff.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Empathy

Teamwork

Patience

Education

High school diploma

Two-year college education

Job description

Concentrix Philippines in Makati is seeking an Advisor to support Webhelp PH client operations. You will ensure service meets KPIs, clarify needs, and resolve issues with empathy, professionalism, and accurate documentation.

You will greet customers courteously, maintain product knowledge, record details, and seek opportunities to offer relevant services. The role requires a high school diploma and some customer service experience, with the ability to work in shifts.