Customer Support Specialist — Entry Level

Concentrix; Cagayan de Oro; On-site; PHP 156,000 - 234,000; Full time

Job summary

Concentrix in the Philippines (Cagayan de Oro) is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels. You will deliver service that meets KPIs, clarify requirements, and resolve routine issues with empathy and professionalism.

Responsibilities include greeting customers, recording accurate information, maintaining basic knowledge of products, and assisting with inquiries while thriving in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels per client requirements.
• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide appropriate resolutions.
• Greet customers professionally and document interactions accurately.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Team player

Patience

Shift flexibility

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix in the Philippines (Cagayan de Oro) is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels. You will deliver service that meets KPIs, clarify requirements, and resolve routine issues with empathy and professionalism.

Responsibilities include greeting customers, recording accurate information, maintaining basic knowledge of products, and assisting with inquiries while thriving in a fast-paced environment.