Customer Support Associate I — Fast-Paced, Global Brand Support

Concentrix; Muntinlupa; On-site; PHP 212,000 - 301,000; Full time

Job summary

Concentrix in the Philippines is hiring a Customer Support Associate I in Muntinlupa. You will interface with customers via inbound/outbound calls or online channels to resolve routine product or service issues and maintain quality of service.

The role emphasizes empathy, clear communication, and accurate documentation. You will rotate shifts, work in a fast-paced environment, and aim to improve customer satisfaction while following company procedures.

Qualifications

• High school diploma or equivalent; 3–6 months customer service preferred.
• Strong customer service orientation and courteous demeanor.
• Good written and verbal communication.
• Strong computer navigation skills.
• Detail-oriented and dependable.
• Able to work in a fast-paced, repetitive environment.
• Willing to rotate shifts.

Responsibilities

• Handle inbound/outbound calls and provide issue resolution.
• Clarify customer needs and use tools to resolve queries.
• Greet customers professionally and document interactions.
• Maintain knowledge of client products/services.
• Document and retrieve information in call tracking system.
• Support customer satisfaction initiatives and upsell where appropriate.

Skills

Customer service

Communication skills

PC knowledge

Multitasking

Team player

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix in the Philippines is hiring a Customer Support Associate I in Muntinlupa. You will interface with customers via inbound/outbound calls or online channels to resolve routine product or service issues and maintain quality of service.

The role emphasizes empathy, clear communication, and accurate documentation. You will rotate shifts, work in a fast-paced environment, and aim to improve customer satisfaction while following company procedures.