Customer Support Associate I: Empathetic Problem Solver

Concentrix; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate I in Clark, Philippines. The role interfaces with customers via calls or web channels, providing service and resolving routine issues while maintaining professional, empathetic communication and accurate account documentation.

The position requires a high school diploma with 3–6 months of relevant experience, strong computer and communication skills, and a willingness to rotate shifts as needed.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Capable of working as a team member or independently.
• Demonstrate patience in all customer contact situations.
• Ability to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or the internet per client requirements.
• Provide customer service support and resolution of routine problems.
• Clarify customer requirements and provide resolution using decision-support tools.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products or services.
• Document and note accounts accurately for processing.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.
• Track, document and retrieve information in the call-tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Computer skills

Communication

Attention to detail

Multitasking

Patience

Teamwork

Adaptability

Shift flexibility

Education

High school diploma

Job description

Concentrix is seeking a Customer Support Associate I in Clark, Philippines. The role interfaces with customers via calls or web channels, providing service and resolving routine issues while maintaining professional, empathetic communication and accurate account documentation.

The position requires a high school diploma with 3–6 months of relevant experience, strong computer and communication skills, and a willingness to rotate shifts as needed.