Customer Care Pro: Fast, Friendly Help & Solutions

Concentrix; Quezon City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Concentrix Bridgetowne Customer Care Specialist role interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Concentrix is a global technology and services leader, offering growth opportunities in a fast-paced environment at the Quezon City location.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Ability to multitask and stay organized in a fast-paced contact center.

Responsibilities

• Handle inbound and outbound calls and inquiries using published materials or senior staff.
• Clarify customer requirements and provide resolution using available tools.
• Maintain accurate notes and update customer records in the system.
• Demonstrate empathy and build rapport with customers.
• Rotate shifts as needed and work effectively in a team environment.

Skills

Customer service

Communication skills

Computer literacy

Multitasking

Team player

Education

High school diploma

Job description

Concentrix Bridgetowne Customer Care Specialist role interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Concentrix is a global technology and services leader, offering growth opportunities in a fast-paced environment at the Quezon City location.