Customer Experience Specialist - Baguio

Concentrix Philippines; Tili; On-site; PHP 167,000 - 257,000; Full time

Job summary

Concentrix Philippines in Baguio City is hiring a Customer Care Specialist for iRecruitEngage 2027. You will handle customer inquiries, aim to meet KPIs, and ensure high-quality service in a fast-paced contact center environment. The role requires a high school diploma and 3–6 months of relevant experience, strong communication, patience, and teamwork.

Training is provided, with shift rotations as needed. Join a dynamic team delivering customer solutions while building rapport and expanding

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant customer service experience preferred.
• Customer-first attitude and empathy.

Responsibilities

• Meet KPIs for service delivery.
• Clarify customer requirements and provide resolution.
• Listen with empathy and build rapport with the customer.
• Greet customers professionally.
• Maintain knowledge of client products/services.
• Document interactions accurately.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products/services.
• Track and retrieve information in the call system.
• Refer inquiries to published materials or more senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Shift flexibility

Patience

PC navigation

Independent work

Education

High school diploma

Job description

Concentrix Philippines in Baguio City is hiring a Customer Care Specialist for iRecruitEngage 2027. You will handle customer inquiries, aim to meet KPIs, and ensure high-quality service in a fast-paced contact center environment. The role requires a high school diploma and 3–6 months of relevant experience, strong communication, patience, and teamwork.

Training is provided, with shift rotations as needed. Join a dynamic team delivering customer solutions while building rapport and expanding