Baguio Customer Support Pro — 2026

Concentrix Philippines; Tili; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Support Associate I in Baguio City. The role involves assisting customers via calls or online channels, resolving routine product/service issues, and maintaining high service standards.

Ideal candidates have a high school diploma with up to several months of relevant experience, and possess strong communication, empathy, and multitasking abilities to thrive in a fast-paced environment.

Qualifications

• High school diploma preferred; 3–6 months relevant experience is a plus.
• Courteous with strong customer service orientation.
• Good written and verbal communication skills.

Responsibilities

• Handle inbound/outbound calls or online inquiries per client requirements.
• Meet contractual KPIs for service delivery.
• Clarify customer needs and provide resolutions using available resources.

Skills

Customer service

Communication

Multitasking

Teamwork

Empathy

Education

High school diploma

Tools

Basic computer skills

Job description

Concentrix Philippines is seeking a Customer Support Associate I in Baguio City. The role involves assisting customers via calls or online channels, resolving routine product/service issues, and maintaining high service standards.

Ideal candidates have a high school diploma with up to several months of relevant experience, and possess strong communication, empathy, and multitasking abilities to thrive in a fast-paced environment.