Baguio Customer Support Associate I

Concentrix; Baguio; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix in Baguio is seeking a Customer Support Associate I to handle inbound/outbound calls or online inquiries, delivering service and resolving routine issues. You will greet customers professionally, document interactions, and strive to improve customer satisfaction.

Ideal candidates have a high school diploma with 3–6 months related experience, strong PC skills, and the ability to communicate clearly in writing and speech. The role may require shift rotation in a fast-paced environment.

Qualifications

• High school diploma preferred with 3–6 months relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Provide customer service support and resolution of routine problems.
• Maintain knowledge of client products/services and adhere to procedures.
• Document and track information in call system; escalate when needed.
• Rotate shifts as required and work well in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Education

High school diploma

Job description

Concentrix in Baguio is seeking a Customer Support Associate I to handle inbound/outbound calls or online inquiries, delivering service and resolving routine issues. You will greet customers professionally, document interactions, and strive to improve customer satisfaction.

Ideal candidates have a high school diploma with 3–6 months related experience, strong PC skills, and the ability to communicate clearly in writing and speech. The role may require shift rotation in a fast-paced environment.