Baguio Customer Support Associate I – Friendly Helpdesk

Concentrix; Baguio; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix in Baguio, Philippines, is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering high-quality service and resolving routine problems. You will use available tools to clarify needs and ensure accurate account notes, while maintaining courteous, professional interactions with customers.

The role emphasizes adherence to KPIs, teamwork, and the ability to adapt to a fast-paced call center environment.

Qualifications

• High school diploma or equivalent.
• Strong customer service orientation and courtesy.
• Clear written and verbal communication skills.
• Ability to multitask and stay organized.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements and provide resolution using tools and resources.
• Listen attentively, show empathy, and build rapport with customers.
• Greet customers professionally and maintain product knowledge.
• Prepare complete and accurate work and document accounts as required.
• Offer additional products and/or services when appropriate.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

PC skills

Teamwork

Adaptability

Education

High school diploma

Tools

Call center software

CRM basics

Job description

Concentrix in Baguio, Philippines, is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering high-quality service and resolving routine problems. You will use available tools to clarify needs and ensure accurate account notes, while maintaining courteous, professional interactions with customers.

The role emphasizes adherence to KPIs, teamwork, and the ability to adapt to a fast-paced call center environment.