Baguio: Customer Support Associate I

Concentrix; Baguio; On-site; PHP 268,000 - 402,000; Full time

Job summary

Concentrix in Baguio is seeking a Customer Support Associate I to interface with customers via calls or the Internet. You will provide service, resolve routine issues, greet customers professionally, and document interactions while meeting KPIs.

The role requires a high school diploma with 3–6 months of relevant experience; strong communication and computer skills are essential. Flexibility to rotate shifts and work in a fast-paced environment is expected.

Qualifications

• High school diploma or equivalent with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation and empathy.
• Strong written and verbal communication skills, and good PC navigation.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client requirements.
• Provide customer service support and resolve routine problems.
• Meet contractual KPIs and maintain service quality.
• Clarify requirements and use resources to resolve issues.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services and document interactions.
• Prepare accurate work and note accounts as required.
• Identify opportunities to offer additional products/services.
• Track and retrieve information in the call tracking database.
• Refer inquiries to published materials or senior staff as needed.

Skills

Customer service

Communication skills

PC knowledge

Multitasking

Teamwork

Attention to detail

Empathy

Patience

Education

High school diploma

Tools

Call tracking system

Job description

Concentrix in Baguio is seeking a Customer Support Associate I to interface with customers via calls or the Internet. You will provide service, resolve routine issues, greet customers professionally, and document interactions while meeting KPIs.

The role requires a high school diploma with 3–6 months of relevant experience; strong communication and computer skills are essential. Flexibility to rotate shifts and work in a fast-paced environment is expected.