Customer Support Associate I - 2026 Assessments

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 201,000 - 279,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Makati City seeks a Customer Support Associate I to ensure KPI-driven service delivery, clarify customer needs, and resolve queries with empathy.

The role involves greeting customers professionally, maintaining product knowledge, and documenting interactions accurately. The ideal candidate has a high school diploma with 3–6 months of experience, strong communication, PC skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate clearly, in writing and verbally
• Dependable with attention to detail
• Able to multitask in a fast-paced environment
• Willing to rotate shifts as needed
• Experience varies by country and program

Responsibilities

• Ensure service delivered meets contractual KPIs
• Clarify requirements and provide resolution using resources
• Demonstrate empathy and build rapport with customers
• Greet customers courteously and professionally
• Maintain basic knowledge of client products/services
• Prepare complete and accurate work and document accounts
• Participate in activities to improve customer satisfaction and performance
• Offer additional products and/or services
• Track and retrieve information in call tracking databases
• Respond to inquiries using published materials or escalate as needed

Skills

Customer service

Written and verbal communication

Attention to detail

Teamwork

Multi-tasking

Flexibility

Education

High school diploma

Job description

Concentrix CVG Philippines, Inc. in Makati City seeks a Customer Support Associate I to ensure KPI-driven service delivery, clarify customer needs, and resolve queries with empathy.

The role involves greeting customers professionally, maintaining product knowledge, and documenting interactions accurately. The ideal candidate has a high school diploma with 3–6 months of experience, strong communication, PC skills, and the ability to multitask in a fast-paced environment.