Customer Support Associate — Fast-Paced Mall Helpdesk

Concentrix; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix Megamall iRecruit Engage 2025 is seeking a Customer Support Associate I who interfaces with customers via inbound calls, outbound calls, or through the Internet depending on client requirements. This role provides customer service support and resolution of routine problems regarding the client’s products or services.

The position emphasizes meeting KPIs, empathy, and professional communication while maintaining knowledge of client offerings.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC navigation and written/verbal communication skills.
• Detail-oriented and dependable; able to multitask.

Responsibilities

• Meet contractual KPIs in service delivery.
• Clarify requirements and use tools to resolve customer issues.
• Listen and empathize to build rapport with customers.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document accounts accurately and prepare complete work.
• Suggest additional products/services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Team player

Flexibility

Patience

PC navigation

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix Megamall iRecruit Engage 2025 is seeking a Customer Support Associate I who interfaces with customers via inbound calls, outbound calls, or through the Internet depending on client requirements. This role provides customer service support and resolution of routine problems regarding the client’s products or services.

The position emphasizes meeting KPIs, empathy, and professional communication while maintaining knowledge of client offerings.