Customer Care Specialist: Empathy & Fast Resolutions

CNX; Mandaluyong; On-site; PHP 179,000 - 268,000; Full time

Job summary

CNX is seeking a Megamall Customer Care Specialist for iRecruitEngage 2027. The role interfaces with customers via inbound/outbound calls or web channels, providing service support and resolution of routine problems related to the client’s products or services.

Responsibilities include meeting KPIs, clarifying requirements, building rapport, professional greetings, and maintaining knowledge of client offerings.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Strong customer service orientation and courteous manner.
• Strong written and verbal communication skills.
• Proficient in computer usage and basic software navigation.

Responsibilities

• Ensure service delivery meets contractual KPIs.
• Clarify requirements and provide appropriate resolutions.
• Greet customers professionally and maintain rapport.
• Maintain knowledge of products and services.
• Log and document interactions in the call tracking system.
• Refer inquiries to published materials or senior staff as needed.

Skills

Customer service

Communication

PC navigation

Teamwork

Attention to detail

Education

High school diploma

Job description

CNX is seeking a Megamall Customer Care Specialist for iRecruitEngage 2027. The role interfaces with customers via inbound/outbound calls or web channels, providing service support and resolution of routine problems related to the client’s products or services.

Responsibilities include meeting KPIs, clarifying requirements, building rapport, professional greetings, and maintaining knowledge of client offerings.