Customer Service Advisor - Engage 2025 Program

Concentrix; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix is seeking an Advisor I, Customer Service role in Makati to interface with customers via calls or online channels. The position supports resolution of routine problems, maintains product knowledge, and ensures service delivery meets KPIs.

The candidate should have a high school diploma and strong communication skills, with the ability to multitask in a fast-paced environment. Role involves rotating shifts and teamwork, with opportunities to upsell additional products and services

Qualifications

• High school diploma; 3–6 months relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Able to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking in a fast-paced environment
• Able to work as a team member and independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone
• Ability to rotate shifts; location/program may vary by country

Responsibilities

• Ensure service delivered to customers meets KPIs
• Clarify requirements and use resources to provide resolution
• Listen empathetically and build rapport with customers
• Greet customers courteously using procedures
• Maintain basic knowledge of client products/services
• Document and note accounts accurately
• Contribute to activities improving customer satisfaction and business performance
• Offer additional products and/or services
• Track and retrieve information in call tracking database
• Refer inquiries to published materials or seniors when needed

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Adaptability

Patience

Education

High school diploma

Tools

PC Knowledge

Job description

Concentrix is seeking an Advisor I, Customer Service role in Makati to interface with customers via calls or online channels. The position supports resolution of routine problems, maintains product knowledge, and ensures service delivery meets KPIs.

The candidate should have a high school diploma and strong communication skills, with the ability to multitask in a fast-paced environment. Role involves rotating shifts and teamwork, with opportunities to upsell additional products and services