Customer Support Associate

MicroSourcing; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Job summary

MicroSourcing is hiring a Customer Support Associate for onsite work in Eastwood, Quezon City. Night shift is required. The role involves handling inquiries via multiple channels, providing product information, and resolving issues with accuracy and professionalism.

You will maintain records, coordinate with the team, and assist with administrative tasks and light project work, ensuring timely completion and high-quality service.

Qualifications

• At least 1 year in customer service.
• Strong verbal and written English.
• Knowledge of Zoom and basic computer literacy (preferred).
• Able to report onsite as needed.
• Open to undergraduates or senior high school students.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, inbound/outbound calls.
• Provide accurate information about products, services, and policies.
• Address and resolve inquiries or escalate as needed.
• Maintain accurate records of interactions and transactions.
• Collaborate with team for high-quality service delivery.
• Manage schedules, calendars, and appointments for internal teams.
• Organize and maintain reports, records, and essential documents.
• Support team coordination through administrative logistics/tasks.
• Assist with basic project management tasks and event planning.
• Demonstrate commitment to timely and accurate task completion.

Skills

Customer service

English communication

Team collaboration

Organizational skills

Decision making

Proactive

Night shift adaptability

Onsite work

Tools

Zoom

Job description

Customer Support Associate

Location: Eastwood, Quezon City

Work set up & shift: Onsite | Night shift

Responsibilities

• Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
• Provide accurate information about products, services, and company policies.
• Address and resolve customer inquiries and complaints or escalates them when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Manage schedules, calendars, and appointments for internal teams or management.
• Organize and maintain reports, records, and essential documents.
• Support team coordination through administrative logistics/tasks.
• Assist with basic project management tasks, event planning, and other business-related needs.
• Demonstrate commitment to completing tasks on time, accurately, and to a high standard.

Qualifications

• At least a year of experience within the customer service industry.
• Strong verbal and written communication skills in English.
• Knowledge of Zoom and basic computer literacy (preferred but not required).
• Ability to report onsite as needed.
• Capability to make sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, highly responsive, and confident.
• Proactive and able to respond promptly.
• Strong organisational and decision‑making abilities.
• Ability to work in a team environment and support coaches effectively.