Service Center Receptionist

Beyond Innovations Inc; Quezon City; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

HMO health insurance

Employee recognition program

Annual appraisal

Commission incentives

Job summary

Beyond Innovations Inc in Quezon City is seeking a Customer Service Back Office Support to handle daily client inquiries, scheduling, and post-sales support. You will ensure accurate data, document interactions, and coordinate with technical teams.

Fresh graduates welcome; college degree in any 4-year course preferred. Strong communication and problem-solving skills, plus interest in gadgets, are valued to deliver world-class customer experience.

Qualifications

• Fresh graduates are welcome to apply.
• Proven customer support experience or experience as a Client Service Representative is preferred.
• Excellent communication skills and active listening.
• Exposure to customer relations or service-related fields or repair is highly preferred.
• Interest in latest gadgets and technology is preferable.

Responsibilities

• Man the daily over-the-counter activities ensuring service readiness for walk-in clients.
• Provides attention to customer issues and strives for world-class customer experience.
• Discusses repair process, sets expectations on lead time, and explains resolutions and actions.
• Escalates complex issues to Supervisor/Manager.
• Facilitates screening and receiving of customer products requiring post-sales service.

Skills

Customer service

Active listening

Communication skills

Problem solving

Interpersonal skills

Education

4-year college degree

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Annual Appraisal, Employee Recognition Program, Incentives

Insurance Health & Wellness

HMO

Responsible in handling daily customer queries and complaints , process service repair orders ,and escalate complaints across a number of communication channels , by remaining calm when customers are frustrated.

A. Customer Service

• Man the daily over-the-counter activities ensuring service readiness for all walk-in clients during business hours
• Provides the needed attention to customer's issues and affording them a world class customer experience
• Discusses the repair process, setting proper expectations on the lead time, and competently explain issue resolution and actions to be done Handles/resolves customer complaints or complex customer issues and concerns
• Escalates and informs Supervisor/Manager of any complex customer issues beyond his/her control
• Facilitates screening and receiving of customer product/s that require post-sales service or support
• Facilitates the releasing of repaired or pulled-out customer product/s ensuring excellent customer service handling
• Provides feedback to over-the-counter technical personnel, as well as service-related inquiries, from walk-in customers
• Ensures that upon releasing of units, repairs are quality checked, has no new issues and completely functional
• Handles all incoming calls from clients with regards to their inquiries
• Performs queue management for all clients waiting
• Manages customer concerns on a reasonable amount of time
• Identifies customer's issue, documents all pertinent data, and properly endorse to Senior Quality Lead Engineer for initial troubleshooting steps to verify customer's issue
• Coordinates and consults with Senior Quality Lead Engineer, Service Repair Engineers, and Spare Parts Controller in addressing /resolving any client concerns, requests and/or complaints
• Upsells merchandise or DIY parts from time to time based on customer needs and quota when required.

B. Documentation

• Prepares daily transaction record of all walk-in clients including phone calls received and documenting them accordingly and accurately
• Keeps track of all calls by accurately logging all queries and call transactions
• Provides weekly call volume report.

Requirements

• College graduate of any 4year course
• Fresh Graduates are welcome to apply
• Proven customer support experience or experience as a Client Service Representative
• Excellent communication skills and active listening
• Exposure to customer relations or customer service, or service-related fields or repair is highly preferred
• Interest in latest gadgets and technology is preferable

Customer Service Back Office Support Scheduling Problem Solving People Skills Interpersonal Skills