ESL Coordinator

MicroSourcing; Quezon City; On-site; PHP 334,800 - 535,680; Full time

Benefits offered by this job

Healthcare from day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth opportunities

Inclusive team culture

Job summary

MicroSourcing seeks an ESL Coordinator to join our onsite team in Eastwood, Quezon City. Night shift, on-site work arrangement, with responsibilities spanning customer service and business administration.

The right candidate will handle inquiries, provide product/service information, and maintain records while coordinating schedules and documents for internal teams. Open to undergraduates and senior high school graduates.

Qualifications

• At least 1 year of experience in customer service.
• Strong verbal and written English communication skills.
• Preferred: knowledge of Zoom and basic computer literacy.
• Ability to report onsite as needed.
• Capability to make sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, highly responsive, confident, proactive.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, and phone.
• Provide accurate information about products, services, and policies.
• Address and resolve inquiries and complaints or escalate as needed.
• Maintain accurate records of interactions and transactions.
• Collaborate with team members to ensure high-quality service.
• Manage schedules, calendars, and appointments for internal teams or management.
• Organize and maintain reports, records, and essential documents.
• Support team coordination by managing administrative logistics and tasks.
• Assist with basic project management, event planning, and other business needs.

Skills

Customer service experience

English communication

Zoom knowledge

Basic computer literacy

Education

Open to college undergraduates and senior high school students

Tools

Zoom

Job description

ESL Coordinator

Location: Eastwood, Quezon City
Work Setup & Shift: Onsite | Night shift

Benefits

• Competitive Rewards: above-market compensation, healthcare from day one, dependents coverage, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: contribute to a positive work environment through company-sponsored events and activities.
• Work‑Life Harmony: flexible arrangements to suit your lifestyle.
• Career Growth: continuous learning and advancement opportunities.
• Inclusive Teamwork: a diverse team that fosters an inclusive culture.

Responsibilities

Customer Service

• Respond promptly to customer inquiries via email, SMS, and phone.
• Provide accurate information about products, services, and policies.
• Address and resolve inquiries and complaints or escalate as needed.
• Maintain accurate records of interactions and transactions.
• Collaborate with team members to ensure consistent, high‑quality service.

Business Administration

• Manage schedules, calendars, and appointments for internal teams or management.
• Organize and maintain reports, records, and essential documents.
• Support team coordination by managing administrative logistics and tasks.
• Assist with basic project management, event planning, and other business needs.
• Demonstrate commitment to completing tasks on time, accurately, and to a high standard.

What You Need

• At least one year of experience in customer service.
• Strong verbal and written English communication skills.
• Preferred: knowledge of Zoom and basic computer literacy.
• Ability to report onsite as needed.
• Capability to make sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, highly responsive, confident, proactive, and able to respond promptly.
• Strong organisational and decision‑making abilities.
• Ability to work in a team environment and support coaches effectively.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing believes that our strength lies in the diversity and talent of our people. We foster an inclusive culture that embraces all backgrounds and provides space for everyone to thrive.

For more information, visit https://www.microsourcing.com/.

Terms & conditions apply.