Customer Service and Techical Support Associates

Metacom Careers; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is seeking an on-site Customer Service and Technical Support Associate in Quezon City. You will handle inquiries via phone, email, and chat, diagnose issues, and document solutions to help clients efficiently.

The role requires 1–3 years in customer service or technical support, strong English communication, and the ability to work evening/weekend shifts. This position offers health coverage via HMO and opportunities for professional development.

Qualifications

• High School Diploma or equivalent.
• 1–3 years in customer service or technical support.
• Excellent communication skills in English.

Responsibilities

• Provide outstanding customer service and support to clients via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services.
• Document service requests and technical solutions in the company database.
• Collaborate with team members to ensure effective communication and problem-solving.
• Upsell relevant products and services based on customer interactions.

Skills

Customer service

Call center

English communication

Education

High School Diploma

Job description

Customer Service and Techical Support Associates

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Employee Recognition and Rewards

• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO

Professional Development

• Job Training
• Professional Development

Description

• Provide outstanding customer service and support to clients via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services.
• Document service requests and technical solutions in the company database.
• Collaborate with team members to ensure effective communication and problem-solving.
• Upsell relevant products and services based on customer interactions.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years in customer service or technical support role
• Skills and Competencies: Strong customer service skills and experience in a call center environment
• Qualities and Traits: Excellent communication skills in English
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
• Working Conditions: Availability to work in shifts, including evenings and weekends