Customer Service Representative

Hatasu Philippines; Gumaca; On-site; PHP 223,200 - 279,000; Full time

Job summary

Hatasu Philippines is looking for a Customer Service Representative to provide support via phone, email, and chat. The role requires at least 1 year of experience or strong communication skills from fresh graduates. Responsibilities include processing orders, maintaining records, and coordinating with teams. The position offers a 100% onsite setup and requires work six days a week in Cainta, Rizal, Philippines. Interested candidates should be tech-savvy and organized.

Qualifications

• At least 1 year of experience in customer service, admin, or related roles.
• Fresh graduates and candidates with no prior experience are welcome to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product information and assist customers.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Communication skills

Organizational skills

Tech-savvy

Ability to multitask

Tools

Google Workspace

Microsoft Office

Customer support tools

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, professional, and friendly manner
• Provide accurate product information and assist customers with basic troubleshooting
• Support returns, warranty claims, and after-sales concerns
• Maintain accurate and detailed records of customer interactions in the CRM system
• Process orders, returns, and coordinate with shipping and logistics partners
• Track deliveries and follow up on pending orders or customer concerns
• Provide administrative support to the sales and service teams (e.g., scheduling, documentation, filing)
• Assist in organizing and updating product manuals, FAQs, and internal systems
• Coordinate closely with warehouse, technical support, and marketing teams to ensure smooth operations
• Handle walk-in or onsite customer concerns when needed

Qualifications

• At least 1 year of experience in customer service, admin, or related roles
• Fresh graduates and candidates with no prior experience are welcome to apply, provided they demonstrate strong communication skills, willingness to learn, and a customer-focused mindset
• Excellent verbal and written communication skills
• Tech-savvy; proficient in Google Workspace, Microsoft Office, and customer support tools
• Strong organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Reliable, punctual, and able to work with minimal supervision

Work Setup & Schedule

• Work Setup: 100% Onsite
• Schedule: 6 days a week (Monday to Saturday)
• Location: 5 Felix Ave. 5 Felix Ave, Cainta, 1900 Rizal, Philippines