Customer Service Representative

Tapouts; Philippines; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Group life insurance

Performance bonuses

Paid time-off with cash conversion

Flexible work arrangements

Job summary

MicroSourcing is hiring for a Customer Service / Business Admin role located onsite in Eastwood, Quezon City, with a night shift. The role covers customer inquiries, information provision, and record-keeping, plus administrative tasks to support internal teams.

The ideal candidate has at least 1 year in customer service, strong English communication, and is open to reporting onsite. Zoom knowledge and basic computer literacy are a plus.

Qualifications

• At least 1 year of experience in the customer service industry.
• Strong verbal and written English communication skills.
• Knowledge of Zoom and basic computer literacy preferred.
• Willingness to report onsite as needed.
• Able to make sound decisions in urgent situations.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, and calls.
• Provide accurate information about products, services, and company policies.
• Record customer interactions accurately and maintain transactions logs.
• Collaborate with team to ensure high-quality service delivery.
• Manage schedules, calendars, and appointments for internal teams if needed.
• Organize and maintain essential documents and reports.
• Support administrative logistics and basic project tasks.

Skills

Customer service

Business administration

Scheduling

Education

Open to college undergraduates and senior high school

Tools

Zoom

Basic computer literacy

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service / Business Admin
Location: Eastwood, Quezon City
Work setup & shift: Onsite | Night shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

As a Customer Service/Business Admin, you will:

Customer Service

• Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
• Provide accurate information about products, services, and company policies.
• Address and resolve customer inquiries and complaints or escalates them when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.

Business Administration

• Manage schedules, calendars, and appointments for internal teams or management.
• Organize and maintain reports, records, and essential documents.
• Support team coordination by managing administrative logistics/tasks.
• Assist with basic project management tasks, event planning, and other business-related needs.
• Demonstrate commitment to completing tasks on time, accurately, and to a high standard

What You Need: Non-negotiables

• At least a year of experience within the customer service industry
• Strong verbal and written communication skills in English
• Preferred but not required: Knowledge of Zoom and basic computer literacy
• Ability to report onsite as needed
• Capability to make sound decisions in urgent situations
• Open to college undergraduates and senior high school students
• Reliable, highly responsive, and confident
• Proactive, and able to respond promptly
• Strong organisational and decision-making abilitiesLi ### Revised final JSON: ```json {