Customer Service Representative

Powerstart Marketing; Quezon City; On-site; PHP 3,348 - 5,580; Full time

Job summary

A marketing firm based in Quezon City is seeking a Customer Service & Sales Associate to manage online inquiries and convert them into sales. The successful candidate will interact with customers across various platforms, assist them with product choices, and ensure a positive service experience. Applicants should be at least high school graduates with strong communication skills, and a willingness to learn. This full-time role requires multitasking and a customer-oriented approach, with clear daily and monthly sales targets.

Qualifications

• At least High School or Senior High graduate (College level is a plus).
• Experience in customer service, online selling, or sales is an advantage.
• Strong communication skills (written and verbal).
• Patient, polite, and customer-focused.

Responsibilities

• Respond promptly to customer inquiries via various platforms.
• Assist customers in choosing the right products.
• Prepare quotations and guide customers through the buying process.
• Record customer orders and maintain organized chat responses.
• Meet daily and monthly sales targets.

Skills

Strong communication skills

Multitasking

Customer-focused

Education

High School or Senior High graduate

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

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Job Description

Job Summary

We are looking for a responsive and customer-oriented Customer Service & Sales Associate to handle online inquiries, calls, and messages across different platforms. The role involves assisting customers, answering questions, and converting inquiries into sales while providing excellent service.

Key Responsibilities

• Respond promptly to customer inquiries via:
  • Facebook Messenger
  • Instagram
  • Lazada / Marketplace
  • SMS and phone calls
• Assist customers in choosing the right products based on their needs
• Prepare quotations and guide customers through the buying process
• Follow up inquiries and convert leads into sales
• Coordinate with store team for product availability and scheduling
• Record customer orders and details properly
• Maintain organized chat responses and conversation history
• Handle customer concerns, complaints, and after-sales inquiries professionally
• Meet daily and monthly sales targets

Qualifications

• At least High School or Senior High graduate (College level is a plus)
• Experience in customer service, online selling, or sales is an advantage
• If no experience, must be willing to learn and undergo training
• Strong communication skills (written and verbal)
• Fast responder and able to multitask
• Patient, polite, and customer-focused
• Honest, responsible, and hardworking

Preferred Skills

• Sales-driven and goal-oriented
• Good typing speed and grammar
• Ability to handle multiple chats at the same time
• Basic knowledge of cars is a plus (but not required)

Work Setup

On-site / Office-based

Location: G Araneta Ave Doña Imelda Quezon City

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