Customer Service/Business Admin

MicroSourcing; Manila; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Health insurance on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking a Customer Service/Business Administrator (CS/BA) to balance client support with administrative duties in a night‑shift, onsite role at Eastwood, Quezon City. The position offers opportunities to mentor junior staff and contribute to process improvements.

The role includes handling inquiries via email and calls, managing schedules, preparing reports, and supporting project tasks, with clear expectations for timely, quality work and client satisfaction.

Qualifications

• 1 year 7 months – 2 years 9 months experience in customer service or business administration, with managerial or leadership exposure (Intermediate).
• Proficiency in CRM platforms such as Salesforce, Stripe, and Zoom.
• Strong problem‑solving and decision‑making skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities in a fast‑paced environment.
• Leadership and organizational skills with experience managing teams or projects (Senior).
• Analytical mindset with process optimization skills (Senior).

Responsibilities

• Customer Service: Respond promptly to customer inquiries through email, SMS, inbound and outbound phone calls; provide accurate product information and policies; resolve inquiries and complaints or escalations; maintain accurate records of interactions and transactions; collaborate with team members for consistent high‑quality service.
• Business Administration: Manage schedules, calendars, and appointments for internal teams or management; organize and maintain reports, records, and essential documents; support team coordination by managing administrative logistics; assist with basic project management tasks and event planning; demonstrate commitment to completing tasks on time and to a high standard.
• Team Leadership (Intermediate and Senior Levels): Manage escalations, supervise and mentor entry‑level team members, participate in process improvement initiatives, and mentor across all levels for a collaborative culture.

Skills

Customer service

Team leadership

Problem solving

Communication

Tools

Salesforce

Stripe

Zoom

Job description

Job Title

Customer Service/Business Administrator (CS/BA)

Location & Work Setup

Eastwood, Quezon City – Onsite, Night shift. Full‑time.

Job Overview

The Customer Service and Business Administrator (CS/BA) role ensures exceptional service delivery and operational efficiency. It balances customer support responsibilities and administrative functions, requiring efficient task performance while fostering a positive client experience.

Key Responsibilities

• Customer Service: Respond promptly to customer inquiries through email, SMS, inbound and outbound phone calls; provide accurate product information and policies; resolve inquiries and complaints or escalations; maintain accurate records of interactions and transactions; collaborate with team members for consistent high‑quality service.
• Business Administration: Manage schedules, calendars, and appointments for internal teams or management; organize and maintain reports, records, and essential documents; support team coordination by managing administrative logistics; assist with basic project management tasks and event planning; demonstrate commitment to completing tasks on time and to a high standard.
• Team Leadership (Intermediate and Senior Levels): Manage escalations, supervise and mentor entry‑level team members, participate in process improvement initiatives, and mentor across all levels for a collaborative culture. Responsibilities vary by level within the organization.

Qualifications

• 1 year 7 months – 2 years 9 months experience in customer service or business administration, with managerial or leadership exposure (Intermediate); 3+ years experience with managerial responsibilities (Senior).
• Proficiency in CRM platforms such as Salesforce, Stripe, and Zoom.
• Strong problem‑solving and decision‑making skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities in a fast‑paced environment.
• Strong teamwork, proactive attitude, and strong work ethic.
• Leadership and organizational skills with experience managing teams or projects (Senior).
• Analytical mindset with process optimization skills (Senior).

Benefits

• Competitive rewards and above‑market compensation.
• Health insurance coverage on day one and for dependents.
• Paid time‑off with cash conversion.
• Group life insurance.
• Performance bonuses.