Coaching Assistant

MicroSourcing; Manila; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off

Group life insurance

Performance bonuses

Company events

Flexible work arrangements

Job summary

MicroSourcing is seeking a Coaching Assistant to support coaches in delivering Zoom sessions for children in Eastwood, Quezon City, Philippines. You will assist with attendance, tracking points, and noting key events during sessions.

This entry-level role offers above-market compensation, healthcare from day one, paid time-off with cash conversion, life insurance, and performance bonuses. Fresh graduates and career shifters are welcome to apply. On-site presence is required occasionally.

Qualifications

• 0–1 year and 6 months of customer service experience.
• Strong verbal and written communication skills in English.
• Preferred: Knowledge of Zoom and basic computer literacy.
• Ability to report on-site as needed.
• Capability to make sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, highly responsive, and confident.
• Proactive, able to respond promptly.
• Strong organisational and decision-making abilities.
• Ability to work in a team environment and support Coaches effectively.

Responsibilities

• Assist Coaches in facilitating smooth Zoom sessions with children
• Record attendance and track points earned by children during sessions
• Take detailed notes on significant events and discussions during the sessions
• Share session assets, including slides, games, music, and other activities, with children
• Create roster, record skipped sessions, reschedule, and perform other tasks delegated by the client – tasks may change based on business needs
• Observe the behaviour of both Coaches and children during sessions and report any red flags
• Log any verbal or chat‑related concerns or incidents that arise during the session

Skills

Customer service

English communication

Zoom knowledge

Decision making

Team player

Tools

Zoom

Job description

Position

Coaching Assistant – Eastwood, Quezon City, Philippines

Benefits

• Competitive Rewards: Above-market compensation, healthcare coverage on day one plus dependents, paid time‑off with cash conversion, group life insurance, performance bonuses
• A Collaborative Spirit: Participate in company-sponsored events and activities
• Work-Life Harmony: Flexible work arrangements to balance work and life
• Career Growth: Opportunities for continuous learning and career advancement
• Inclusive Teamwork: Inclusive culture that celebrates diversity

Key Responsibilities

• Assist Coaches in facilitating smooth Zoom sessions with children
• Record attendance and track points earned by children during sessions
• Take detailed notes on significant events and discussions during the sessions
• Share session assets, including slides, games, music, and other activities, with children
• Create roster, record skipped sessions, reschedule, and perform other tasks delegated by the client – tasks may change based on business needs
• Observe the behaviour of both Coaches and children during sessions and report any red flags
• Log any verbal or chat‑related concerns or incidents that arise during the session

Qualifications

• 0–1 year and 6 months of customer service experience (fresh graduates and career shifters also acceptable)
• Strong verbal and written communication skills in English
• Preferred: Knowledge of Zoom and basic computer literacy
• Ability to report on‑site as needed
• Capability to make sound decisions in urgent situations
• Open to college undergraduates and senior high school students
• Reliable, highly responsive, and confident
• Proactive, able to respond promptly
• Strong organisational and decision‑making abilities
• Ability to work in a team environment and support Coaches effectively