Customer Service Representative | Open to Fresh Graduates & Career Shifters

MicroSourcing; Quezon City; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Health care coverage on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing seeks a Customer Service Representative to support Zoom coaching sessions onsite in Eastwood, Quezon City, during night shifts. You will track attendance, manage points, take notes, and share session assets to ensure smooth sessions for children.

Ideal candidates communicate clearly in English, report onsite as needed, and work well in a team. Fresh graduates and career shifters are welcome, with attractive benefits and growth opportunities.

Qualifications

• Strong verbal and written communication in English.
• Ability to report onsite as needed.
• Open to undergraduates and senior high students.
• Reliable, proactive, and responsive.

Responsibilities

• Assist Coaches in facilitating smooth Zoom sessions with children.
• Record attendance and track points earned by children during sessions.
• Take detailed notes on significant events and discussions.
• Share session assets with children (slides, games, music).
• Create rosters, reschedule sessions, and log concerns or incidents.

Skills

Communication

English fluency

Teamwork

Decision making

Onsite work

Education

Undergraduate or Senior High

Tools

Zoom

Job description

Customer Service Representative

Location: Eastwood, Quezon City, Metro Manila, Philippines
Work Setup: Onsite | Night Shift
Employment Type: Full-Time
Salary: 25,000 PHP / Month

Job Overview

The Customer Service Representative will support Coaches during Zoom sessions with children, ensuring smooth operation of the sessions. This role involves attendance tracking, point management, note-taking, asset sharing, roster management, and behavior monitoring.

Key Responsibilities

• Assist Coaches in facilitating smooth Zoom sessions with children.
• Record attendance and track points earned by children during sessions.
• Take detailed notes on significant events and discussions that occur during the sessions.
• Share session assets, including slides, games, music, and other activities, with children.
• Create rosters, record skipped sessions, reschedule sessions, and perform other tasks as delegated by the client.
• Observe the behavior of both Coaches and children during sessions and report any red flags.
• Log any verbal or chat-related concerns or incidents that arise during the session.

Qualifications

• 0 to 1 year and 6 months of Customer Service Experience (Fresh Graduates and Career Shifters are also acceptable).
• Strong verbal and written communication skills in English.
• Knowledge of Zoom and basic computer literacy (preferred).
• Ability to report onsite as needed.
• Capability to make sound decisions in urgent situations.
• Open to college undergraduates and senior high school students.
• Reliable, highly responsive, and confident.
• Proactive and able to respond promptly.
• Strong organizational and decision-making abilities.
• Ability to work in a team environment and support Coaches effectively.

Benefits and Rewards

• Competitive compensation above market.
• Health care coverage on day one, including one or more dependents.
• Paid time‑off with cash conversion.
• Group life insurance.
• Performance bonuses.
• Collaboration through company‑sponsored events and activities.
• Work‑life harmony with flexible arrangements.
• Opportunities for continuous learning and career advancement.
• Diverse and inclusive team culture.