Customer Support Advisor - Resolve & Delight

Concentrix Philippines; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor at UP Ayala TechnoHub in Quezon City. The role involves handling inbound/outbound calls, or online inquiries to resolve customer issues while adhering to client KPIs.

You will greet customers professionally, clarify needs, and leverage resources to provide effective solutions. The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to work in a fast-paced

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking in a fast-paced environment.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet per client requirements.
• Ensure service meets contractual KPIs.
• Clarify requirements and provide resolution using available tools.
• Greet customers in a courteous and professional manner.
• Maintain knowledge of client products and services.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix Philippines is seeking a Customer Service Advisor at UP Ayala TechnoHub in Quezon City. The role involves handling inbound/outbound calls, or online inquiries to resolve customer issues while adhering to client KPIs.

You will greet customers professionally, clarify needs, and leverage resources to provide effective solutions. The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to work in a fast-paced