Customer Experience Advisor

Concentrix; San Jose del Monte; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor for the Bulacan Hub in San Jose Del Monte. You will interface with customers via inbound/outbound calls and online channels, delivering courteous service and resolving routine questions about client products or services.

The role emphasizes achieving KPIs, probing for understanding, building rapport, and guiding customers to the right resources. It also requires basic product knowledge, clerical accuracy, and the ability to work in a

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, written and verbal.
• Dependable with strong attention to detail.
• Able to multitask and adapt quickly in a fast-paced environment.
• Patient in all customer interactions; works well in teams or independently.
• Willing to rotate shifts as required by location/program.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify requirements; probe for understanding and resolve with available tools.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and documentation.
• Track, document and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff when needed.
• Offer additional products and/or services.

Skills

Customer service orientation

Communication skills

Attention to detail

Teamwork

Flexibility

Patience

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Service Advisor for the Bulacan Hub in San Jose Del Monte. You will interface with customers via inbound/outbound calls and online channels, delivering courteous service and resolving routine questions about client products or services.

The role emphasizes achieving KPIs, probing for understanding, building rapport, and guiding customers to the right resources. It also requires basic product knowledge, clerical accuracy, and the ability to work in a